GEMKO's iCare Managed Services

Problem
Do you have I.T. staff capable of maintaining your System i. Is your I.T. staff burdened with the responsibility of managing your System i? Do they have enough time to stay up-to-date with the constant upgrades? Is their efficiency hindered by a lack of familiarity? Could their valuable time be better spent on other projects?

Answer
iCare is the ideal solution for businesses that do not have an I.T. staff experienced with the IBM System i (AS/400). It provides the skilled resources required to manage your System i infrastructure. iCare is also an excellent managed service for busy I.T. staffs to outsource.

Overview
The iCare bundle of services are focused on and dedicated to minimizing System i environment disruptions and limitations by:

• Extending your support resources
• Building depth with outside resources in case of emergency
• Ensuring the completion of important tasks that are consistently delayed or never completed
• Managing workload impact to the System i
• Fostering collaboration / planning between I.T. and Management
• Disciplining the review of critical / important System i metrics and events

Benefits
Feeling confident that your System i assets / investments are being looked after and maintained through a series of planned visits, planned upgrades and performance management.

Ability to leverage consultants and subject matter experts (SME’s) to help you discuss and plan your I.T. strategies without the worry of incurring consulting fees.

Increasing your business continuity and strengthening your support resources through help desk and I.T. staff planning.